Menu
This Privacy Notice of Ciatti Craft Beverages, LLC, doing business as John Fearless Wood Products (“John Fearless Wood Products”), covers the collection, use, and disclosure of personal information that may be collected by John Fearless Wood Products anytime you interact with us, such as when you visit our website, when you purchase John Fearless Wood Products’ products and services online or in one of our stores or offices, or when you call our sales or support associates. Please take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at John Fearless Wood Products, and we go to great lengths to protect it.
Reasons We Collect Personal Information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
Information We Collect and How the Information May be Used
There are a number of situations in which your personal information may help us provide you with better products. For example:
We may ask for your personal information when you’re discussing an issue on the phone with an associate or purchasing a product.
When you interact with John Fearless Wood Products, we may collect personal information, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about John Fearless Wood Products products you purchase, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes—such as your occupation and where you use your John Fearless Wood Products products—to gain a better understanding of our customers and thus provide more valuable service.
We may collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our products.
This information may be shared with third parties or in special circumstances as described elsewhere in this notice.
When We Disclose Your Information
John Fearless Wood Products takes your privacy very seriously. John Fearless Wood Products does not sell or rent your contact information to other marketers.
To help us provide superior service, your personal information may be shared with legal entities within our corporate group globally who will take steps to safeguard it in accordance with our privacy notice.
There are also times when it may be advantageous for John Fearless Wood Products to make certain personal information about you available to companies that John Fearless Wood Products has a strategic relationship with or that perform work for John Fearless Wood Products to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. In such situations, these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with John Fearless Wood Products’ policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on our website.
John Fearless Wood Products may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). John Fearless Wood Products then uses the aggregated information to improve the quality of its services to you, and to develop new services and products. This aggregated nonpersonally identifying information may be shared with third parties.
We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Protection Act, regulations, or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures. Finally, we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How We Protect Your Personal Information
John Fearless Wood Products takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Our websites use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required and to make online purchases you must use an SSL-enabled browser in order to protect the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
While we make every effort to ensure the integrity and security of our network and systems, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. You acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
Integrity of Your Personal Information
John Fearless Wood Products has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date. You may change your personal information by accessing your account online at any time. You may also access and correct your personal information and privacy preferences by writing us at:
Ciatti Craft Beverages, LLC
ATTN: Privacy Officer
201 Alameda del Prado #101
Novato, CA 94949
Privacy of Children
Protecting children’s privacy is especially important to us. We do not knowingly collect personal information from children under 13 for marketing purposes. If a child under 13 submits personal information to John Fearless Wood Products and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore, we restrict our website to persons 18 years or older.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THE JOHN FEARLESS WOOD PRODUCTS WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THE JOHN FEARLESS WOOD PRODUCTS WEBSITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF OUR WEBSITE, NO INFORMATION OBTAINED FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998 AND IS NOT MONITORED AS DOING SO.
Cookies and Other Technologies
As is standard practice on many corporate websites, our website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. You are always free to decline our cookies if your browser permits, but certain features of our website will not be available if the cookies are disabled.
We may gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. John Fearless will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition, we use pixel tags—tiny graphic images—to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format that customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.
Commitment to Your Privacy
As we said, John Fearless Wood Products takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our employees and strictly enforce privacy safeguards within the company. In addition, John Fearless Wood Products supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
Links to Sites of Other Companies
This document only addresses the use and disclosure of information we collect from you. Other websites accessible through our website have their own privacy notices and data collection, use and disclosure practices. Please consult each website’s privacy notice. We are not responsible for the policies or practices of third parties. Additionally, other companies which place advertising on our website may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.
Further Questions Regarding Privacy
If you have questions or concerns about John Fearless Wood Products’ Privacy Notice, please contact us. We will endeavor to respond to your inquiry within 30 days.
Ciatti Craft Beverages, LLC
ATTN: Privacy Officer
201 Alameda del Prado #101
Novato, CA 94949
Effective Date: 8/29/2023
Updates to Privacy Notice
The terms and conditions in this notice came into effect on 8/29/2023. John Fearless Wood Products reserves the right to revise, amend, or modify this notice at any time and in any manner. When we change the notice in a material way, a notice will be posted on our website along with the updated privacy notice. Your use of our website and any other services provided by John Fearless Wood Products after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.
